CSG_Icons-Mail.png

Customer-Centric Document Design

Enhance Customer Experience and Lower Your Operational Costs Across All Channels

Bills and statements form the bedrock of the customer experience. Make them transparent, accurate, personalized and insightful. And strategically coordinate so your customer (and your care team!) have access to the same information, regardless of channel.

  • Make information clear and easy to navigate from customer’s point of view
  • Improve consumers understanding of subscription services partial charges and increase awareness of one-time, equipment and other charges
  • Place payment options where they’ll drive desired consumer behaviors and provide tutorial explanation for ease-of-use
  • Use color and graphics for an eye-catching, consistent branding
  • Our expert bill designs are customer-centric AND operationally efficient

     

    We identify key areas of interest, compose, and tailor delivery of key data to each channel/device. Personalization and customer insights enhance the communication, using APIs to incorporate outside data sources. And our added capabilities such as statement messaging, full color, and the insertion of graphics and/or ad pages ensure that you maximize the value of each customer communications.

LEARN MORE

Looking for more information on CSG Output Solutions? Contact us

We reach more than half of all U.S. households each month.